Terms of Service

Last Updated: 12/2025

This website is operated by MAKEBLOCK EUROPE B.V. (“Linogy”, “we”, “us”, “our”).Throughout the Site, “you” or “user” refers to any person accessing or using eu.linogy.com and any associated sub-domains (the “Site”).
We provide the Site, together with all information, tools, services, and products made available through it (collectively, the “Services”), on the condition that you accept and comply with these Terms of Service (the “Terms”) and all policies referenced in them, including our Privacy Policy, Return Policy, Warranty Policy and Shipping Policy.
By visiting our Site and/or purchasing something from us, you agree to be bound by these Terms.

SECTION 1 – GENERAL CONDITIONS

By using our Services, you confirm that you are at least 18 years old or the age of majority in your country of residence.
You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations in your jurisdiction.
You must not introduce worms, viruses, malicious code or otherwise interfere with the security or normal operation of the Site.
We may, where we have a legitimate reason (for example, fraud prevention or misuse of the Site), warn, restrict or block your access to some or all of the Services, to the extent permitted by applicable law.
We reserve the right to refuse service to anyone at any time if we reasonably believe this is necessary to protect our business, other users or third parties.
The headings used in these Terms are for convenience only and do not limit or otherwise affect their meaning.

SECTION 2 – ONLINE STORE TERMS & ORDER PROCESS

By placing an order through the Site, you are making an offer to purchase products from us.We reserve the right, in our reasonable discretion, to refuse or cancel any order, for example:
- where there are obvious errors in pricing or stock information;
- where we suspect fraud or misuse;
- where we cannot deliver to the specified address; or
We may limit or cancel quantities purchased per person, per household or per order. These restrictions can apply to orders using the same customer account, the same payment method and/or the same billing or shipping address.
If we change or cancel an order, we will try to notify you using the email address and/or phone number and billing address provided with the order.

SECTION 3 – PRICES, TAXES, SHIPPING & PAYMENTS

Unless stated otherwise on the Site:
- Product prices are shown in the applicable currency and, where required by law, include value added tax (VAT) or equivalent sales taxes.
- Any additional costs (for example, shipping fees, customs duties or handling charges where applicable) will be clearly displayed before you confirm your order at checkout.
- We may change prices at any time, but such changes will not affect orders that we have already accepted.
You agree to provide current, complete and accurate purchase and account information for all orders placed. You must promptly update your account information (including email address, delivery address and payment information) so that we can complete your transactions and contact you as needed.
Details of the shipping options, delivery times and charges are set out in our Shipping Policy.

SECTION 4 – PRODUCTS & SERVICES

We try to display product images and colours as accurately as possible, but we cannot guarantee that your device’s display will accurately represent the colours.
We may restrict the sale of products or Services to certain regions or jurisdictions and may limit the quantities of any products or Services offered. We may change product descriptions, pricing or availability at any time, without affecting orders already accepted.
We do not promise that every product, feature or service will always be available. Any offer for a product or service on the Site is void where prohibited by law.
We do not warrant that the quality or performance of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 5 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We use reasonable efforts to ensure that information on the Site is accurate and up to date. However, the material on the Site is provided for general information only and may not always be complete, current or free of errors.
We may modify the content of the Site at any time, but have no obligation to update any information except as required by law. You agree that it is your responsibility to monitor changes to our Site.

SECTION 6 – ACCOUNT & BILLING INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 – OPTIONAL TOOLS & THIRD-PARTY SERVICES

We may provide you with access to tools or services operated by third parties (for example, design tools, financing services, logistics or customer support platforms), over which we have no control or monitoring.
You acknowledge and agree that:
- such tools and services are provided on an “as is” and “as available” basis;
- we make no warranties and assume no liability arising from or relating to your use of such third-party tools or services; and
- your use of them is entirely at your own risk and subject to the terms and conditions of the relevant third-party provider.
Future new features or services offered through the Site will also be subject to these Terms unless specifically stated otherwise.

SECTION 8 – THIRD-PARTY LINKS

The Site may contain links to websites and content operated by third parties. These links are provided for convenience only.
We do not endorse and are not responsible for:
- the content or accuracy of third-party websites;
- any third-party materials, products or services; or
- any damage or loss caused by your use of or reliance on them.
You should carefully review the terms and privacy policies of any third-party websites before engaging in any transaction with them.

SECTION 9 – INTELLECTUAL PROPERTY

We (or our licensors) own all rights, title and interest in and to:
- the Site and Services;
- all content and materials on the Site, including trademarks, logos, text, graphics, images, videos, software and design; and
- any associated intellectual property rights.
You are granted no rights to our intellectual property except as expressly permitted in these Terms or under mandatory law.
You agree not to:
- copy, modify, distribute, sell, license, reverse-engineer or otherwise exploit any part of the Site or Services, except where such acts are expressly allowed by applicable law;
- register or attempt to register any trademark, domain name or other IP right that is identical or confusingly similar to our marks; or
- claim any ownership over derivative works or content created using our trademarks or proprietary assets without our prior written permission.

SECTION 10 – USER CONTENT, REVIEWS & SUBMISSIONS

If you submit reviews, photos, comments, ideas, suggestions or other content (“User Content”) to us (whether through the Site, email, social media or otherwise):
- you retain ownership of your User Content; and
- you grant us a non-exclusive, worldwide, royalty-free, transferable licence to use, reproduce, modify, translate, adapt, publish, display and distribute your User Content in any media, in connection with our business (including the promotion of our products and Services), for the duration of the applicable intellectual property rights and to the extent permitted by law.
You represent and warrant that:
- you have all necessary rights to submit the User Content;
- your User Content does not infringe any third-party rights (including privacy and intellectual property rights); and
- your User Content is not unlawful, defamatory, abusive, obscene, misleading or otherwise inappropriate, and does not contain malware or harmful code.
We may, but are not obliged to, monitor, edit or remove User Content that we reasonably consider to be unlawful, offensive, misleading or otherwise objectionable.
We are not responsible or liable for any User Content posted by you or by third parties.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through the Site and your use of the Services are governed by our Privacy Policy, which explains how we collect, use, share and protect your personal data in accordance with applicable data-protection law (including, where applicable, the EU/EEA General Data Protection Regulation (GDPR).
Please review the Privacy Policy carefully before using the Services.

SECTION 12 – ERRORS, INACCURACIES & OMISSIONS

Occasionally there may be information on the Site or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Services or on any related website is inaccurate at any time, including after you have submitted your order, as permitted by applicable law.

SECTION 13 – PROHIBITED USES

In addition to other prohibitions set out in these Terms, you must not use the Site or its content:
- for any unlawful purpose or to encourage unlawful activity;
- to violate applicable laws, regulations or third-party rights;
- to infringe or misappropriate our intellectual property or that of others;
- to harass, threaten, abuse, defame, discriminate against or harm other persons;
- to submit false, misleading or fraudulent information;
- to transmit viruses, malware or any other harmful code;
- to collect or track personal information of others without a legal basis;
- to spam, phish or conduct other abusive marketing activities; or
- to interfere with or circumvent the security features of the Site, other websites or the internet.
We may restrict or terminate your access to the Services if you breach this Section, to the extent permitted by law.

SECTION 14 – Export Control and Sanction Compliance

Our products and services are intended for lawful civilian use only (for example, personal, educational, hobby, and/or ordinary commercial uses). You must not use, or allow anyone else to use, any product or service purchased or obtained from us:
- for any illegal purpose, or
- for any military, defense, weapons, or other prohibited purpose, including design, development, manufacture, testing, or use of weapons or weapons systems.

Your use of the Service and any products or content you obtain through it may be subject to export control and economic sanctions laws of the United States, the European Union and other countries. You agree to comply with all applicable laws and regulations, including that:

1. Unless legally authorized, you will not directly or indirectly export, re-export, transfer (in-country), or otherwise provide any product or service purchased or obtained from us:
 - to any person or entity located, headquartered, or registered in any Sanctioned Country/Region, including without limitation: Cuba, Iran, North Korea, Syria, the Crimea region, the “Donetsk People's Republic (DNR)” and “Luhansk People's Republic (LNR)” regions, and the Kherson or Zaporizhzhia regions of Ukraine; or
 - to any person or entity listed on a restricted parties list, including those available at: https://www.trade.gov/data-visualization/csl-search, or to any entity owned (directly or indirectly) 50% or more, individually or collectively, by one or more such listed parties.

2.You represent and warrant that you:
 - are not located, headquartered, or registered in a Sanctioned Country/Region; and
 - are not a Restricted Party.

Our products and services are intended for lawful civilian use only (for example, personal, educational, hobby, and/or ordinary commercial uses). You agree that you will not use, or allow anyone else to use, any product or service purchased or obtained from us:
- for any illegal purpose, or
- for military, defense, weapons development, testing, or deployment;
- for any prohibited purposes in connection with nuclear, chemical, or biological weapons, missiles or the proliferation of weapons of mass destruction; or- for any other end use prohibited or restricted under applicable export control or sanctions laws.You agree not to upload or provide:
- any data subject to the International Traffic in Arms Regulations (ITAR), or
- any other export-controlled data that cannot be exported without prior written government authorization.

We may conduct audits or request information to confirm your compliance with export control and sanctions obligations. If you violate these rules (including out of ignorance of the laws), we may, at our discretion:
- cancel your orders,
- refuse to conduct further transactions with you,
- suspend or delete your account, and/or
- seek damages from you.
These commitments survive termination of this Agreement.

SECTION 15 – DISCLAIMER OF WARRANTIES

Except where we expressly state otherwise in writing or where required by mandatory law:
- the Site, Services and all products are provided on an “as is” and “as available” basis; and
- we do not make any guarantees that the Services will be uninterrupted, timely, secure or error-free, or that any defects will be corrected.
To the extent permitted by applicable law, we disclaim all implied warranties and conditions, including any implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement.
Nothing in these Terms affects any statutory warranties or legal guarantees you may have as a consumer under the law of your country of residence, including your rights in relation to faulty or non-conforming products.

SECTION 16 – LIMITATION OF LIABILITY

To the extent permitted by law:
- Linogy and its affiliates will not be liable for any indirect, incidental, special or consequential damages (including lost profits, lost revenue, lost savings, loss of data or loss of goodwill) arising out of or in connection with your use of the Site, the Services or any products purchased; and
- for paid products or Services, our total aggregate liability for all claims relating to a specific product or Service will not exceed the amount you actually paid for that product or Service.
Your local mandatory consumer protection laws may grant you rights that are more favourable than the limitations above; in such cases, the limitations apply only to the extent permitted by those laws.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless eu.linogy.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a competent authority, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue in full force and effect.

SECTION 19 – TERMINATIO

These Terms remain in effect unless and until terminated by you or us.
You may terminate these Terms at any time by stopping use of the Site and, where applicable, closing your account.
We may terminate or suspend your access to the Services at any time, where we reasonably believe you have breached these Terms or where we have another legitimate reason to do so, and to the extent permitted by law. You will remain responsible for all amounts due up to and including the date of termination.

SECTION 20 – ENTIRE AGREEMENT

These Terms and any additional policies or rules posted on the Site (including our Privacy Policy, Return Policy, Warranty Policy and Shipping Policy) constitute the entire agreement between you and us regarding your use of the Services and supersede all prior or contemporaneous agreements and communications, whether oral or written.
Any failure by us to exercise or enforce any right or provision in these Terms does not constitute a waiver of that right or provision.

SECTION 21 – CHANGES TO THESE TERMS

We may update or modify these Terms from time to time, for example to reflect changes in our Services or in applicable law.
When we make material changes, we will post the updated Terms on this page and update the “Last Updated” date. Where required by law, we will notify you in advance or seek your consent.
Your continued use of the Site or Services after the updated Terms become effective means that you accept the changes.

Section 22 – GOVERNING LAW AND JURISDICTION

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands. However, if you are a consumer resident in the EU/EEA, you also enjoy the protection of the mandatory provisions of the law of your country of residence. Any disputes shall be submitted to the competent courts of Rotterdam, Netherlands, unless applicable consumer law requires otherwise.

SECTION 23 – CONTACT INFORMATION

Questions about these Terms or about your rights as a consumer should be sent to:
Email: support@linogy.com